Turn Customer Conversations Into Business Opportunities.
Connect supported business communication channels in one platform. Manage WhatsApp, RCS, Instagram and Messenger conversations, organize customer interactions, and build automated workflows.
A Modern Platform Built for Business Communication & Customer Management
Integrated Channels
WhatsApp, RCS, IG & FB
Workflow Engine
Triggers, conditions & routing
Tenant Architecture
Workspace data isolation
CRM Contact Hub
Custom fields & tags
One Central Hub. Every Major Conversation Channel.
Connect supported business messaging channels in one platform and manage customer conversations from a unified workspace.
WhatsApp Business API integration
Manage incoming customer chats, send approved notification templates, and automate responses using the WhatsApp Business Cloud API.
- Two-way customer messaging
- Interactive template messages
- Webhook event synchronization
- Multi-agent chat routing
Instagram Direct integration
Handle Instagram Direct messages, customer inquiries, and story replies directly from your centralized team inbox.
- Direct message (DM) inbox
- Story mention notifications
- Automated greeting replies
- Conversation assignment
RCS
RCS Business Messaging integration
Engage mobile customers with branded profiles, rich multimedia cards, and interactive suggested action buttons.
- Rich media carousels
- Suggested action chips
- Delivery & read receipts
- Direct SMS fallback support
Facebook Messenger
Facebook Messenger integration
Consolidate Facebook Page communications, customer inquiries, and automated triage in one shared workspace.
- Facebook Page inbox
- Automated welcome flows
- Rich media & attachment support
- Internal team collaboration
Unified Inbound Webhooks & Multi-Channel Routing
All conversations flow into one centralized agent inbox with real-time assignment and status tracking.
Everything You Need to Manage Customer Communication
Tools for managing business messaging, customer conversations, CRM, and automation.
Unified Team Inbox
Manage supported customer conversations from a unified workspace with multi-agent assignment.
Broadcasting & Campaign Engine
Send personalized broadcasts using message templates with dynamic variable injection and delivery tracking.
Automated Chatbots & Triage
Automate common customer responses and route conversations to the right team.
Visual Automation Builder
Build workflows using a visual interface with triggers, condition branches, and webhook actions.
Full-Funnel CRM & Contact 360
Organize contact profiles with custom fields, tags, interaction timelines, and lead pipeline stages.
Agency White-Label & Reseller
Manage isolated tenant workspaces today, with custom portal branding and domain mapping on our roadmap.
Get Started in 3 Simple Steps
Connect your supported channels, configure your workspace, and start managing customer conversations.
Connect Your Channels
Connect supported business messaging channels and configure your account.
Build Workflows & Organize Contacts
Create workflows, configure automation, and organize customer contacts.
Engage, Broadcast & Manage
Manage conversations, run messaging campaigns, and track customer interactions.
Customer Contact Management Architecture
Unified CRM Data Layer
Contact & Account Profiles
Store verified phone numbers, names, and account identifiers in unified customer profiles.
Omnichannel Conversation History
Access complete chronological chat transcripts across WhatsApp, RCS, Instagram, and Messenger.
Custom Tags & Attributes
Segment and organize contacts with flexible custom tags and organizational attributes.
Team Assignment & Collaboration
Assign customer conversations to dedicated agents with internal team notes and status tracking.
Organize Customer Conversations with Customer 360 CRM
Manage customer contacts, conversation history, custom attributes, and team workflows from one organized workspace.
Automate Routine Customer Communication
Create workflows to automate customer communication, organize interactions, and route conversations to the appropriate team.
Visual Workflow Logic
Configured Trigger & Action Flow
Incoming Customer Message or Webhook
Inbound communication event detected
Send Configured Response Template
Transmits pre-approved message format
Check Keyword Match or Delay Condition
Evaluates response criteria and routing logic
Route to Team
Assign conversation to agent queue
Apply Status Tag
Update contact attributes & log
Campaign Management & Dispatch Flow
Controlled Messaging Pipeline
Audience Segmentation
Filter verified opted-in customer lists by custom attributes, tags, and communication consent.
Message Templates
Compose personalized messages with dynamic placeholders across WhatsApp Business and RCS.
Scheduled Dispatch & Controls
Configure sending intervals and schedule campaigns in compliance with platform rate guidelines.
Status Tracking & Inbound Logs
Monitor sent, delivered, and read status callbacks with direct customer reply routing to team inbox.
Broadcast Personalized Messages to Opted-In Audiences
Create and manage business messaging campaigns for customers who have opted in to receive communications.
Multi-Tenant Workspaces & White-Label Roadmap
Manage isolated client workspaces with role-based access and separate channel configurations. Additional white-label capabilities are planned for future releases.
Multi-Tenant Workspace Isolation
Separate tenant workspaces with isolated organization data and access controls.
Role-Based Access Control (RBAC)
Role-based access controls for administrators and workspace members.
Independent Channel Credentials
Separate channel configurations for each client workspace.
Custom Domain & CNAME Mapping
Custom domain mapping for branded client portals (Planned).
Custom Portal Branding & Themes
Custom branding and portal themes (Planned).
Reseller Sub-Account Console
Tools for managing multiple client workspaces (Planned).
Engineered for Multi-Channel Management and Reliability
Bring supported customer communication channels, CRM, and workflow automation together in one platform.
Disconnected Point Solutions
Customer Response Workflows
Channel Integrations
Team Visibility & Routing
Designed for Modern Support and Growth Teams
Use Appnix to organize customer conversations, manage contacts, and automate supported messaging workflows.
Unified Customer Support & Conversation Management
Manage supported customer conversations from a unified workspace and organize them across teams.
Multi-Tenant Client Workspaces
Create separate workspaces for client organizations with role-based access and separate channel configurations.
Broadcast Notifications & Workflow Automations
Create messaging campaigns and workflow automations for supported business communication channels.
Everything You Need to Know About Appnix
Got questions? We have clear answers on channel integrations, setup, pricing, and onboarding.
Still have questions about our platform?
Our solutions team is available to help answer questions and guide your setup.
Ready to Streamline Your Customer Communication?
Manage supported messaging channels, customer conversations, workflows, and CRM contacts from one platform.